Episode Eight: Innovation and Reinvention
Presented by: Big Lots
In this special iteration of the Covid Chronicles, CBUS retail presents to you five Retail Experts providing insights every business needs to make their mark on this new generation of retail. Five signposts for retail’s future: (1) reinventing essentials, (2) Alibaba’s innovations, (3) a reinvented mall, (4) video-infused ecommerce, (5) inessential foundations.
CEO, Big Lots
Bruce Thorn relates how — by staying laser-focused on their target customer, Jennifer — Big Lots has leaned into home and omni-channel conveniences, winning a growing share of her wallet.
EVP, WD Partners
Lee Peterson argues that Alibaba today (where, for example, live-stream selling is a $44 billion business) is where retail is headed globally.
CEO, Steiner & Associates
Yaromir Steiner makes the case that malls will operate “organized retail environments” featuring individual brands in boutique-sized spaces grouped by category or theme– with the mall providing some combination of unified staffing, marketing, inventory visibility, and omni-channel access.
CEO, The Lobby
Former Google Shopping product leader Abigail Holtz is frustrated that online shopping has evolved little in twenty years, so she built a “QVC-meets-Tiktok” video shopping site to help shoppers connect to brands and shoppers via influencers.
Retail & Luxury Analyst, Cowen & Company
Liz Dunn and Oliver Chen have a fun conversation about the unlocks for future retail success.
Operating Partner, Consumer Growth Partners
Think S.T.A.R. (sustainability, transparency, authenticity and re-commerce) qualities, building community and others.